Grok Bot not working? How to fix common problems
Start with the least destructive step: Retry → restart the app → Recover computer → Update Bot’s Computer, and only then Reset, which can lose recent unsynced work. Most “stuck” Bots are waiting for your approval, a login or a CAPTCHA; open the computer view to check.
Find the category
Section titled “Find the category”| Symptom | Check first |
|---|---|
| Sign-in never completes | The browser shows a successful sign-in; use your company SSO if required |
| Legacy Privacy Mode error | Change the Cursor account data setting or ask your admin |
| Computer still setting up | First setup and updates take minutes; keep the app open |
| Computer unreachable | Follow the recovery order below |
| Bot stuck | Open the computer view for a pending question, approval, login or CAPTCHA |
| Site keeps asking to log in | Take over, sign in yourself, then tell the Bot to continue |
| Plugin will not install or authenticate | Connect apps → Your plugins, check Installed, authorize again |
| Routine did not run | See the checklist in “How do I schedule routines” |
| Usage used up | Check Usage & Billing; without on-demand it simply stops |
| @bot did not reply | Regions, videos or GIFs, or also tagging @grok all block it |
Computer unreachable: recovery order
Section titled “Computer unreachable: recovery order”- Choose Retry or reopen the conversation
- Restart the Grok Bot app
- If offered, choose Recover computer (the dialog says Recover Grok Bot’s Computer)
- Otherwise go to Settings → Computer and choose Update Bot’s Computer; on mobile, Settings → Bot → Bot Computer → Reset Computer
- Wait for the replacement computer
- Use Reset only if recovery and update both fail and you accept losing recent work
Recover and Update keep files and logins; Reset restores the last snapshot. Bot profiles and conversations are usually safe.
A Bot looks stuck
Section titled “A Bot looks stuck”- Check its status in the sidebar and conversation
- Open the computer to see whether it is waiting on a page
- Look for a pending question, approval, login, CAPTCHA or secret request
- Send a short redirect, or “Stop now” to end the work
- A Bot runs one computer-use task on its screen at a time; a new one waits for the current one
Approval card will not work
Section titled “Approval card will not work”Read the target and arguments; if the card is no longer actionable, ask the Bot to regenerate the action. If something always needs approval, check Settings → General → Bot → Auto-review for a matching Ask first rule, including team rules; Ask first beats Allow automatically. Approvals from routines expire after about 10 minutes.
Before contacting support
Section titled “Before contacting support”Collect the app version, OS version, exact error, Bot or routine name, approximate time and time zone, any request or conversation ID, and whether retry or restart changed anything. Never include passwords, codes or secrets. Support: support@x.ai, community Discord: discord.gg/x-ai.
Related questions
Section titled “Related questions”What do I do when the Grok Bot computer is unreachable?
Section titled “What do I do when the Grok Bot computer is unreachable?”Try Retry, restart the app, Recover computer, then Settings → Computer → Update Bot’s Computer, and Reset only as a last resort. Recover and Update keep files and logins.
Why is my Grok Bot stuck?
Section titled “Why is my Grok Bot stuck?”Usually it is waiting for an approval, login, CAPTCHA or answer from you. Open the computer view; send a redirect or “Stop now” if needed.
What happens when Grok Bot usage runs out?
Section titled “What happens when Grok Bot usage runs out?”Without on-demand usage it stops until the weekly reset; with on-demand it continues and counts toward your monthly limit.
Read next
Section titled “Read next”Continue with a complete tutorial
Browse all 25 complete tutorials →Start with original practice inputs, follow the staged prompts, then compare the complete reference results and acceptance checks. Each tutorial states what was tested and what still needs validation.
- Gmail inbox organization: labels, drafts and a daily brief8 synthetic emails, 6 labels plus Review, a classification table, reply drafts and a daily brief with staged acceptance.5 stages · 7 prompts · 5 files
- Reading X discussions: a bounded note from an incomplete threadCheck reading coverage, extract supported points and keep public triggers separate from private processing using four synthetic excerpts.6 stages · 6 prompts · 5 files
References are listed below, but no documentation review date is recorded: unverified. If the interface looks different, send feedback or edit the page.Send feedbackEdit this page